Refund policy

Returns & Exchanges

We want you to feel confident when choosing your Vélo Bridal pieces. If your order isn't quite right, we accept returns and exchanges within 30 days of delivery.

To be eligible for a return or exchange, items must be unused, unworn and in their original condition and packaging.

To arrange a return or exchange, please contact us at hello@velobridal.com.au with your order number and details of your request.

Return Shipping

For change-of-mind returns, colour exchanges or size/style exchanges, customers are responsible for the cost of returning the item to Vélo Bridal.

We recommend using a tracked postage service, as Vélo Bridal cannot be responsible for items lost in transit when being returned.

Original shipping charges are non-refundable unless the item is faulty or incorrect.

Refunds

Once your return has been received and inspected, we'll let you know when your refund has been processed.

Approved refunds will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Damaged, Faulty or Incorrect Items

We carefully check and prepare every order before dispatch. If your item arrives damaged, faulty or incorrect, please contact us at hello@velobridal.com.au within 7 days of delivery with your order number and photos of the issue so we can assist.

Australian Consumer Law

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law. Where an item has a major fault or does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund as provided by law.