At Vélo Bridal, we want you to feel confident when ordering your bridal accessories online. Please read the following information regarding shipping, returns and exchanges before placing your order.

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Shipping Policy

Order Processing

All orders are processed and dispatched from Brisbane, Australia. We aim to dispatch all in-stock orders within 1–2 business days. During peak periods, promotional events or public holidays, dispatch times may be slightly longer. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Pre-Orders

Some items that are out of stock can be pre-ordered. These items are marked "Pre-order" on the product page and take 2–4 weeks. If your order includes a pre-order item, your whole order will be held and shipped together once all items have arrived. If you would like your in-stock items sooner, please place them in a separate order.

Shipping Within Australia

Shipping options and costs are displayed at checkout. Delivery timeframes are estimates only and are provided by the shipping carrier. Vélo Bridal cannot guarantee delivery dates and is not responsible for delays caused by Australia Post, courier services, weather events or other circumstances outside our control.

Free standard shipping applies to Australian orders of $200 or more. The $200 is calculated after any discounts have been applied.

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Express Shipping

Express Shipping is available on Australian orders for $15, with an estimated delivery time of 1–3 business days. If your wedding is approaching and you require your order urgently, we recommend contacting us before placing your order so we can advise on the most suitable shipping option.

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Shipping to New Zealand

International shipping is currently only available to New Zealand. Orders are dispatched from Brisbane via Australia Post within 1–2 business days, and delivery times below start from the dispatch date. Prices and shipping are shown to New Zealand customers in NZD at checkout. Amounts below are approximate and may vary slightly with the exchange rate.

Veils and accessories

• Standard international: approx. $25 NZD, estimated 4–7 business days. Free on orders of $370 NZD or more, calculated after any discounts.
• Express: approx. $44 NZD, estimated 2–5 business days

Colour swatch sets (swatch-only orders)

• Standard: approx. $15 NZD, estimated 3–5 business days
• Express: approx. $44 NZD, estimated 1–2 business days

Shipping options and costs are confirmed at checkout. Delivery timeframes are estimates only and are provided by Australia Post.

Customs, duties and GST: New Zealand customers are responsible for any customs duties, import GST, taxes, import fees or other charges imposed by New Zealand authorities or the carrier. These charges are not included in your order total or shipping cost, and Vélo Bridal does not collect or pay them. Please check with New Zealand Customs if you are unsure what may apply. Vélo Bridal is not responsible for delays caused by customs processing.

If your wedding date is close, please contact us before ordering so we can advise on the best option.

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Incorrect Shipping Information

Please ensure your shipping details are entered correctly when placing your order. Vélo Bridal is not responsible for parcels delayed, lost or returned due to incorrect or incomplete shipping information provided by the customer. Additional postage costs incurred for redelivery will be the responsibility of the customer.

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Returns & Exchanges Policy

We understand that purchasing bridal accessories online can be difficult, which is why we offer returns and exchanges on eligible items.

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How to Start a Return or Exchange

Email us at hello@velobridal.com.au with your order number and the reason for your return or exchange. We will reply with the return address and next steps. Please do not send items back before you have heard from us.

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Return & Exchange Eligibility

Eligible items may be returned or exchanged within 30 days of delivery. To start a return or exchange, you must contact us within this 30-day period.

To qualify for a return or exchange, items must:

• Be unworn, unused and unaltered
• Be free from makeup, perfume, hairspray, marks or damage
• Be returned in their original packaging
• Be in a resaleable condition

Items returned that do not meet these conditions may be refused and returned to the customer.

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Return Shipping Costs

Customers are responsible for all return shipping costs.

Original shipping charges paid at the time of purchase are non-refundable.

Where an exchange is requested, the customer is responsible for any additional postage costs associated with sending the replacement item.

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Returns from New Zealand

New Zealand orders follow the same returns and exchanges policy. You must contact us within 30 days of delivery, and you are responsible for return postage from New Zealand. Customs duties, import GST and taxes paid on your order are not refundable.

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Exchanges

If you would like to exchange your item for a different length, style or colour, please contact us within 30 days of receiving your order.

Exchanges are subject to stock availability.

If the replacement item has a different price, any price difference must be paid before the exchange is processed.

Customers are responsible for:

• Returning the original item
• The shipping cost of the replacement item
• Any additional shipping costs incurred during the exchange process

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Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds are issued within 5–7 business days of us receiving and inspecting your return.

Approved refunds will be issued to the original payment method used at checkout.

Please note:

• Original shipping charges are not refundable.
• Return shipping costs are not refundable.
• Any additional postage costs incurred during an exchange are not refundable.
• Customs duties, import GST and taxes paid on New Zealand orders are not refundable.

Refund processing times may vary depending on your payment provider.

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Damaged or Faulty Items

Please inspect your order upon arrival.

If you believe your item is faulty, damaged or you have received the incorrect item, please contact us within 7 days of delivery with your order number and photographs of the issue.

We will assess the matter and work with you to provide an appropriate resolution in accordance with Australian Consumer Law.

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Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

You are entitled to a replacement, repair or refund for a major fault and compensation for any other reasonably foreseeable loss or damage as required by law.

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Contact Us

If you have any questions regarding shipping, returns or exchanges, please contact us before placing your order.

Email: hello@velobridal.com.au